Terms of service

ARTICLE 1: PARTIES

1.1 SELLER:
Dilay Keskin
SUADİYE MAH. ASUMAN SOKAK MUALLA APT. NO: / 28
Phone: +90 543 660 45 83
E-mail: dyllaatelier@gmail.com

1.2 BUYER:
Displayed at the time of order.

1.3 PRODUCT FEATURES AND TOTALS:
Displayed at the time of order.

1.4 PRODUCT CONTENT:
Displayed at the time of order.

1.5 DELIVERY METHOD AND ADDRESS OF THE PRODUCT:
Delivery Address: Displayed at the time of order
Shipping Method: Displayed at the time of order


ARTICLE 2: SUBJECT

The subject of this agreement is the determination of the rights and obligations of the parties in accordance with the provisions of the Consumer Protection Law No. 6502 and the Regulation on Distance Contracts regarding the sale and delivery of the products, whose characteristics, content, and sales price are specified in Articles 1.3 and 1.4 of this agreement, ordered electronically by the BUYER through the website www.dyllaatelier.com belonging to the SELLER.

The BUYER acknowledges and declares that they have been informed electronically about the essential characteristics of the products subject to sale, the sales price, payment method, delivery conditions, right of withdrawal, and all preliminary information regarding the product, and that they confirmed such information electronically before placing the order, thereby accepting the provisions of this agreement.

The preliminary information and invoice presented on www.dyllaatelier.com are integral parts of this agreement. Once the order is completed, the BUYER shall be deemed to have accepted all terms of this agreement.

ARTICLE 3: DELIVERY COSTS AND PERFORMANCE

Delivery costs belong to the BUYER. However, if the SELLER declares on the website that delivery costs will be covered by the SELLER for purchases exceeding a specified amount, then the delivery costs shall belong to the SELLER.

Even if the BUYER is not present at the delivery address at the time of delivery, the SELLER shall be deemed to have fulfilled its obligation completely and properly. Therefore, any damages arising from delayed receipt of the product by the BUYER, as well as expenses arising from the product remaining at the cargo company or being returned to the SELLER, shall belong to the BUYER.

Delivery shall be made as soon as possible following stock availability and receipt of the payment into the SELLER’s account. The SELLER undertakes to deliver the product within 30 (thirty) days from the order date and reserves the right to extend this period by an additional 10 (ten) days with written notice.

If the SELLER cannot deliver the product within the specified time due to stock depletion, commercial impossibility, force majeure, extraordinary circumstances such as severe weather conditions preventing transportation, or interruption of transportation services, the SELLER is obliged to inform the BUYER.

Delivery of the product is subject to the SELLER receiving a signed copy of this agreement and the payment being completed according to the payment method selected by the BUYER. If the product price is not paid or is cancelled in bank records for any reason, the SELLER shall be deemed released from the obligation to deliver the product.

ARTICLE 4: DECLARATIONS AND COMMITMENTS OF THE BUYER

Before accepting delivery of the product, the BUYER shall inspect the product and shall not accept damaged or defective goods such as crushed, broken, or torn packages from the cargo company. Products accepted by the BUYER shall be deemed to have been delivered intact and without defect.

After delivery, the obligation to protect the product carefully belongs to the BUYER. If the right of withdrawal is exercised, the product must not be used and the invoice must be returned. If the original invoice is not returned, VAT and other legal obligations, if any, cannot be refunded to the BUYER.

The shipping cost for products returned due to the right of withdrawal shall be covered by the SELLER.

If, after delivery of the product, the BUYER’s credit card is unlawfully or improperly used by unauthorized persons without the BUYER’s fault, and the relevant bank or financial institution does not pay the product price to the SELLER, the BUYER shall be obliged to return the delivered product to the SELLER within 3 (three) days. In this case, delivery expenses belong to the BUYER.

The BUYER also agrees that delivery made to the address specified by the BUYER and to any person present at that address shall be considered delivery made directly to the BUYER.

ARTICLE 5: DECLARATIONS AND COMMITMENTS OF THE SELLER

The SELLER is responsible for delivering the product subject to the agreement intact, complete, in accordance with the specifications stated in the order, and together with warranty documents and user manuals, if any.

If the product is to be delivered to a person or organization other than the BUYER, the SELLER cannot be held responsible if such person or organization refuses to accept delivery.

The SELLER acknowledges that the BUYER has the right to withdraw from the agreement within 14 (fourteen) days from the date of delivery of the product or signing of the agreement, without assuming any legal or criminal responsibility and without providing any reason, and undertakes to take back the product once the withdrawal notification reaches the SELLER.

The SELLER shall refund the product price and any negotiable instruments, if any, within 14 (fourteen) days following receipt of the withdrawal notice and shall receive the returned product within the same period.

The SELLER may, for justified reasons, provide the BUYER with a product of equal quality and price before the expiration of the performance period stated in the agreement.

If the SELLER believes that delivery of the product has become impossible, the SELLER shall notify the BUYER before the expiration of the performance period. In such a case, the BUYER may choose one of the following rights: cancellation of the order, replacement of the product with an equivalent, or postponement of delivery until the preventing condition disappears.

If the BUYER cancels the order, the paid amount and any documents shall be refunded within 14 (fourteen) days.

Products sold with or without a warranty certificate that are defective or malfunctioning may be sent to the SELLER for repair under warranty conditions, and in such cases delivery costs shall be covered by the SELLER.

ARTICLE 6: FEATURES OF THE PRODUCT SUBJECT TO THE AGREEMENT

The type, quantity, brand/model, color, and sales price including all taxes of the product are as specified in the product description on the website www.dyllaatelier.com and on the invoice, which forms an integral part of this agreement.

The SELLER shall not be responsible for price update errors caused by technical reasons.

ARTICLE 7: CASH PRICE OF THE PRODUCT

The cash price of the product is stated on the invoice.

ARTICLE 8: DEFERRED PAYMENT PRICE

The installment-based sales price of the product is stated on the invoice.

ARTICLE 9: INTEREST

In purchases made by the BUYER using a credit card in installments exceeding 12 installments, a monthly maturity difference of 1% shall be applied to determine the sales price. The BUYER shall be responsible to the bank in accordance with Article 12.

ARTICLE 10: DOWN PAYMENT AMOUNT

The down payment amount for the product is stated on the invoice.

ARTICLE 11: PAYMENT PLAN

As installment sales are made only through credit cards issued by banks, the BUYER accepts, declares, and undertakes to separately confirm the applicable interest rates and default interest information with their bank, and acknowledges that the provisions regarding interest and default interest shall apply within the framework of the credit card agreement between the BUYER and the bank, in accordance with current legislation.

In installment transactions, the relevant provisions of the agreement signed between the BUYER and the cardholder bank shall apply. Credit card payment dates are determined according to the agreement between the bank and the BUYER. The BUYER may also follow installment numbers and payments through the account statement sent by the bank.

ARTICLE 12: RIGHT OF WITHDRAWAL

The BUYER may exercise the right of withdrawal within 14 (fourteen) days from the delivery of the product to the BUYER or to the person/organization at the address designated by the BUYER.

In order to exercise the right of withdrawal, the BUYER must contact the SELLER within the same period and submit a notification by completing the information requested in the return request section available on our website regarding the product to be returned. The product must be unused in accordance with Article 14 and the preliminary information accepted by the BUYER on www.dyllaatelier.com, which forms an integral part of this agreement.

Return requests shall not be accepted if labels attached to the product box by the importer or manufacturer are torn, or if vacuum-sealed or plastic packaging has been opened. Once products have been removed from their original packaging and used, return requests shall no longer be valid and such products shall not be accepted under any circumstances.

For exchanges requested by the customer due to personal preferences such as size or pattern changes on products without defects or issues, shipping costs shall belong to the customer.

The original invoice for the product delivered to the BUYER or a third party must be returned. Within 14 (fourteen) days following receipt of the withdrawal notice, the product price shall be refunded to the BUYER and the product shall be collected within the same period. If the original invoice is not returned, VAT and other legal obligations, if any, cannot be refunded to the BUYER.

The delivery cost of products returned due to the right of withdrawal shall be covered by the SELLER.

ARTICLE 13: PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED

Due to their nature, single-use products, hygiene products, and products that deteriorate quickly or are likely to expire cannot be returned.

Products may only be returned if their packaging has not been opened or damaged and if the product has not been used or tested.

ARTICLE 14: DEFECTIVE GOODS

Sales made through our website are subject to the Consumer Protection Law and the Regulation on Distance Contracts. According to Article 4 of the Consumer Protection Law:

“Goods that are contrary to the qualifications stated in their introduction and user manuals or advertisements, or that contain material, legal, or economic deficiencies reducing the benefits expected by the consumer, shall be considered defective goods. If the customer reports the defective product within 30 days from the delivery date, the customer shall have the right to request a refund, price reduction, free replacement, or free repair.”

To benefit from the rights stated above by reporting defective goods:

  • If the product’s features differ from those stated in its description, or

  • If there are deficiencies reducing the expected benefit from the product,
    the product shall be classified as defective goods.

The customer must report the defective product within 30 days. Following the notification, the manufacturer/importer shall determine through an official report whether the issue resulted from user error. If user error is identified, the customer may not benefit from the rights mentioned above.

All procedures related to returned products begin once the product reaches us and are finalized within 1 week. Updates regarding the return process will be communicated to the registered phone number and e-mail address of the customer. Refunds for products purchased by installment or single payment shall be made to the credit card within 1 week. Depending on the bank, the amount may take additional time to appear on the card. Refunds for bank transfer/EFT and cash-on-delivery payments shall be made within 7 business days.

ARTICLE 15: DEFAULT AND LEGAL CONSEQUENCES

If the BUYER defaults on payments made by credit card, the BUYER shall pay interest within the framework of the credit card agreement made with the cardholder bank and shall be responsible to the bank. In such a case, the relevant bank may pursue legal remedies and demand the arising expenses and attorney fees from the BUYER. In all cases where the BUYER defaults due to unpaid debt, the BUYER agrees to compensate the SELLER for all losses and damages arising from delayed performance of the debt.

ARTICLE 16: AUTHORIZED COURT

In disputes arising from this agreement, Consumer Arbitration Committees up to the value announced by the Ministry of Industry and Trade, and Consumer Courts located in the residence of the BUYER and SELLER, or Civil Courts of First Instance where Consumer Courts are not available, shall have jurisdiction.

ARTICLE 17: ENFORCEMENT

If payment for the order placed through the website is completed, the BUYER shall be deemed to have accepted all terms of this agreement. The SELLER is obliged to make the necessary software arrangements to ensure that orders cannot be placed without confirmation that this agreement has been read and accepted by the BUYER on the website.