Refund policy

Sales made through our website are subject to the Consumer Protection Law and the Regulation on Distance Contracts, and are carried out in accordance with the provisions set forth in such laws and regulations.

To ensure that your return process is completed quickly, the products you wish to return must comply with the return conditions. Before returning a product, you are required to contact us using the communication details provided on our website and submit a return notification. Products sent without prior return notification will be sent back to the customer.

Returns and exchanges must be completed within 7 (seven) days for returns and 15 days for exchanges from the delivery date, provided that the purchased product has not been damaged, altered, or used, and is returned in its original packaging as delivered. If the product to be returned or exchanged is sent only through our contracted shipping company (DHL Cargo), the shipping fee will be covered by us. After submitting your return/exchange request through our website, our contracted customer number will be shared with you. Returns or exchanges sent through a non-contracted shipping company will not be accepted unless the shipping fee has been paid by the customer.

Once products have been removed from their original packaging and used, return requests will no longer be valid and such products will not be accepted under any circumstances. For exchanges requested by the customer for reasons such as size or pattern changes on products that have no defect or issue, all shipping costs shall be borne by the customer.

According to Article 4 of the Consumer Protection Law: “Goods that are contrary to the qualifications stated in their introduction and user manuals or advertisements, or that contain material, legal, or economic deficiencies reducing the benefits expected by the consumer, shall be considered defective goods. If the customer reports the defective product within 30 days from the delivery date, the customer shall have the right to request a refund, price reduction, free replacement, or free repair.”

In order to benefit from the rights stated above by reporting a defective product:

• If the product’s features differ from those stated in its description, or

• If there are deficiencies reducing the benefit expected by the customer from the product,
  the product shall be classified as defective goods.

The customer must report the defective product within 30 days. Following the defective product notification, the importer of the product will determine through an official report whether the issue resulted from user error. If user error is identified, the customer may not benefit from the rights mentioned above.

All procedures related to returned products begin once the product reaches us and are finalized within 1 week. All updates regarding the return process will be communicated to your registered phone number and e-mail address.

The time required for the refund amount to appear on your statement may vary depending on your bank. The full amount of products purchased either in installments or with a single payment option will be refunded to your credit card within 14 business days. Depending on your bank, the amount may take additional time to appear on your card. For bank transfer/EFT or cash-on-delivery payment methods, refunds will be made via bank transfer within 14 business days. Cash-on-delivery service fees and shipping fees are non-refundable.

If the Product is Damaged During Delivery:
Please open and inspect packages that you believe may have been damaged during shipment in the presence of the cargo officer upon delivery. If you believe the product has been damaged, do not accept the package and request that the cargo officer prepare a damage report. Once the product has been accepted, it is deemed that the cargo company has fulfilled its duty properly. If the package is opened and accepted without a damage report, no return or exchange request can be processed later for shipping damage claims. If you notice package damage and report it to us together with an official damage report prepared by the cargo company, procedures regarding your order will begin immediately and re-delivery will be arranged as soon as possible.

Right of Withdrawal:
According to Article 8 of the Regulation on Distance Contracts, the customer “has the right to withdraw from the contract within seven days from the date of receiving the product, without assuming any legal or criminal liability and without providing any reason, by rejecting the goods.” Accordingly, after receiving the product, the customer has the right to return or exchange the product without providing any reason within 14 days.